Desmosy Global: Easy Returns Policy
We want you to be completely satisfied with your purchase from Desmosy Global. If for any reason you are not, we've made the return process simple and straightforward.
Return Window
You have 7 days from the date of delivery to initiate a return or exchange.
Eligibility Criteria
For an item to be eligible for return, it must meet the following conditions:
Condition: The item must be unused, unopened, and in the same condition that you received it.
Packaging: It must be in its original, undamaged retail packaging with all original accessories, documentation (manuals, warranty cards), and protective materials intact.
Proof of Purchase: You must provide the original order number or proof of purchase.
Source: The product must have been purchased directly from the Desmosy Global online store.
🚫 Exclusions (Non-Returnable Items)
For health, safety, and operational reasons, we cannot accept returns on:
Any product that shows signs of use, mounting, or damage not covered under warranty.
Digital software downloads or registration codes that have been activated.
Gift cards.
Consumable items if opened (e.g., film, cleaning solutions).
Simple Return Process
To start a return, please follow these steps:
Contact Support: Email our customer support team at [Insert Customer Service Email Address Here] or call us at [Insert Phone Number Here] to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for the return.
Receive Label: Once your return is approved, we will send you an RMA number and detailed instructions, including the return address.
Secure Packing: Clearly write the RMA number on the outside of your package. Pack the item securely, ensuring it's protected from damage during transit.
Ship It: Mail the package to the return address provided in the instructions.
Shipping Costs
Returns Due to Customer Choice (e.g., changed mind, wrong item ordered): The customer is responsible for all return shipping costs. We recommend using a trackable shipping service.
Returns Due to Desmosy Error (Damaged or Defective Items): Desmosy Global will provide a prepaid shipping label for the return. You will not be responsible for any shipping costs in this case.
Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately (within 48 hours of delivery) so we can quickly resolve the issue. We will:
Provide a prepaid return shipping label.
Offer you a full refund or a hassle-free replacement once the item is received and inspected.
Refund or Exchange Options
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund: If approved, a full refund for the product price will be processed to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account.
Exchange: If you requested an exchange for an item of equal value, the replacement will be shipped out immediately upon confirmation of the returned item.
Store Credit: If preferred, you may choose a store credit instead of a refund, which can be used for any future purchase.
Contact Information
If you have any questions about your return or need assistance, our customer support team is here to help:
Email: +234 810 724 6072
Phone: sales@desmosyglobal.ng
Live Chat: Available on our website during business hours.
We aim to respond to all return inquiries within 24 hours.
